Important Reservation Information

General Policy Information

The following rules and guidelines are intended for your comfort and safety as well as to protect our property owners. This will be a Vacation Rental Agreement under the North Carolina Vacation Rental Act. The rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on the agreement, or payment of money or taking possession of the property after receipt of the agreement, is evidence of your acceptance of the agreement and your intent to use this property for a vacation rental. No subleasing allowed.

Accidental Damage Fee

Williamson Realty requires a $50, plus tax, non-refundable Accidental Damage Fee on all properties. The Accidental Damage Fee replaces the Security Deposit and prevents action against guests for accidental damages up to $1000. A credit card number must be provided for any damage over $1000. Please report any damage upon occurrence to Williamson Realty. Guests are responsible for any damages to the home or theft of items from the home. The Accidental Damage Fee does not cover excessive cleaning, phone charges, unreturned keys, theft and negligent, malicious or intentional acts.

Accommodations

Standard Items

Most of our homes are equipped with the following items: fully equipped kitchen, washer and dryer, can opener, ice maker or ice trays, coffee maker, toaster, blender, vacuum cleaner, and porch furniture, unless otherwise noted in the description.

What to Bring

You must furnish your own sheets, pillow cases, blankets, towels, beach chairs, BBQ grills, paper products, soap, etc. Most kitchens are well equipped but you may want to bring your favorite pans.

Locked Closets

Most of our homeowners have a locked closet or storage room for their personal items. Please respect these areas as they are not intended for renter's use.

Beach Equipment

Town of Ocean Isle Beach prohibits the use of cabanas, canopies, tents or awnings on the beach at any time. All personal items must be removed from the strand at the end of each day. Any personal items left between 7:00 pm and 7:30 am will be removed and disposed of by the town.

Beach Equipment Rentals/ Golf Carts

Cribs, high chairs, grills, beach chairs, convenience items and umbrellas are available at Beachway Rentals and Services, LLC. To place your order call 910-579-8788 or go online to www.beachwayrentals.com.

Cancellations

Williamson Realty strongly urges guests to take the optional CSA Vacation Travel Insurance. Should you need to cancel your reservation, please notify us in writing as soon as possible. If your reservation must be canceled for any reason, all monies paid will be forfeited unless the home or condo is re-rented for the entire period of your reservation and for the full rental amount. If re-rented, monies will be refunded less the reservation fee, travel insurance, and cancellation fee of $250.

Check-in time

Check in time begins at 3:00 PM. Our goal is to have all properties ready by 3:00 PM, but occasionally maintenance or special cleaning may delay check in time. If you arrive early, be prepared to wait. Do not go to the rental property before checking in with Williamson Realty.

Early Check-In

Ask about our limited early check-in on select properties. The fee for this service is $75 (plus tax) and must be arranged 30 days prior to arrival.

Check-out Time

Check out is 9 a.m. This means that on your day of departure, your unit should be vacated and keys should be returned to our office no later than 9 a.m. Any damage must be reported immediately during your stay and replacement costs must be covered before you leave. Do not leave keys in cottage or condo.

Disclosure

North Carolina law requires that we must notify you that Williamson Realty is employed by and represents the property owner. However, we will make every effort to assist you in the selection of your rental property to help make this vacation everything you dreamed about and more!

Errors and Omissions

Prices, locations, descriptions, internet and vacation rental agreements may change from time to time without notice. Every effort has been made to assure that the descriptions are accurate. However, Williamson Realty cannot be held responsible for changes made by homeowners or nature.

Final Rent Payment

To expedite your check-in, full payment of your remaining balance must be made 30 DAYS prior to your arrival. Payment may be made by personal check, e-check, cash, debit card, cashier's check, MasterCard, VISA, or Discover. Reservations made within 30 days of your arrival will require full payment by debit card. There will be a $45 service charge for any returned check, and your reservation will be canceled immediately.

Housekeeping

Williamson Realty offers a housekeeping service, which is included in your rental charge, however, reasonable cleaning is expected by renters!

Renters are required to:

Internet

High speed internet and/or wifi is available on most properties.

Late Arrivals

Please notify us if you will arrive after 6 p.m. to arrange for late check-in. Keys for late arrivals will be left in a box beside our office door in an envelope with your name and directions to the unit. Please come by our office the next morning to register. After hours calls for assistance is available until 7:00pm, 7 days a week. Calls received after 7pm requesting maintenance shall be processed the following business day. Cleaning request can't be processed after the office is closed.

Linen Rentals

Linens are available through Angie's Linen Service at 910-575-2788 or place your order online www.angieslinenservice.com. Bed making service available. (Advance reservations are recommended)

Lost & Found

Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Contact our office and items found will be sent USPS/COD and a $25.00 handling fee will be included. Unclaimed items will be donated to local charities after thirty days.

Mail/Messages

Mail and messages can be received through and picked up at our office. We do not deliver messages, except in the case of an extreme emergency. After-hours and emergency messages should be directed to the Ocean Isle Police Department by calling 910-579-4221 or 911.

Maintenance

All equipment in each home should be in working order. Please report any inoperative equipment to our office promptly! We will make every reasonable effort to have the problem corrected. Representatives of Williamson Realty may enter the premises at any reasonable time to provide maintenance, such as repairs. There will be no reduction of rent for any mechanical failure of air conditioning and/or heating units, dishwashers, washers, dryers, TVs, VCRs, internet, wifi, etc. All pools and hot tubs are subject to temporary closing due to extenuating circumstances. No refunds or rent reductions will be given if this occurs.

Non Smoking Units

All of our properties are designated as NON SMOKING. We ask that you limit smoking to outside all our vacation homes & condos. If smoking is discovered, any smoking related cleaning expenses will be charged to renter.

Occupancy

The number of guests occupying a property is limited to the beds stated in this brochure. Sofa sleepers are intended for children's use only, and we do not recommend sofa sleepers for adult use. All homes are limited to families, or adults 24 years of age or older. For more diverse groups, we will be glad to suggest some resorts in the area. Exceeding the specified occupancy constitutes a breach in the lease agreement and will lead to possible termination without refund of rent. These limits are strictly enforced and parking may be limited.

Office Hours

Our office is open year-round Monday through Saturday from 9 a.m. to 5 p.m. Sundays from 10 a.m. until 3 p.m. from March 1 through Nov. 1. We are closed Thanksgiving Day, Christmas Eve, Christmas Day and New Year's Day.

Pets

Absolutely NO PETS of any kind are allowed inside or outside the rental unit. In the event that a pet is discovered, a penalty—including an additional $200 non-refundable charge, immediate removal of the pet and/or eviction of the tenants—will be assessed. For your convenience, the following is a list of kennels in the area:

Property Sale/Area Growth

Construction and remodeling occurs all along the coast of North Carolina. We cannot be responsible for homes that may be under construction near your rental unit. New construction may also alter the view from our listed homes. Also, if the property you rent is for sale, our sales staff may need to show the property during your stay. If this occurs, the sales staff will either call or stop by and make an appointment to ensure as little disturbance as possible.

Reservations

When you contact our office: 1) Please tell us your vacation dates, 2) the properties you prefer, and 3) special rental requirements you may have. You will receive a reservation confirmation, detailing your rental charges. The initial deposit amount is 50% of total rent, reservation fee plus tax, travel insurance and Accidental Damage Fee plus tax. Please sign the confirmation letter and return it with your advance deposit within 10 days of making your reservation. This INITIAL DEPOSIT must be made by personal check, e-check, cashier's check, cash, money order, or debit card only.

2018 Reservations

We require an advance rental reservation of $50.00 plus tax on all rental properties. Owners and 2017 guests, respectively, have priority. The 2017 guests may reserve the same unit for the same week in 2018. This advance rental reservation fee is nonrefundable and does not apply to your 2018 reservation. All 2018 reservations booked in 2017 are tentative and are subject to price increase and availability. Reservations for 2018 are taken on Tuesdays, Wednesdays and Thursdays.

Seasonal Discounts

In Season

The cottages on our website are available for rent on a WEEKLY basis. Saturday to Saturday during June, July and August at the printed prices. A few cottages/condos are available for nightly stays during the summer weeks. A 2-night minimum is required. Selected units are discounted during the first two weeks of June and the last three weeks of August. Homes that offer this discount have the discounted rate in their descriptions.

Off Season

A time period which begins Labor Day through the last week of May, has special rates that are determined by the property owners. During this time, a two-night minimum stay is required. Please call for daily rates.

Value Season

A special time period which runs from the first week in November through the last week of March, is for homes that offer discounts up to 50 percent.

Substitutions/Non-Availability

Should the confirmed unit become unavailable for any reason whatsoever, Williamson Realty will inform guest(s) when non-availability is absolutely certain, and prior to check-in, whenever possible. Every attempt to relocate guest(s) to a comparable home will be made, unless guest(s) request a full refund, in which case all monies will be immediately refunded.

Swimming Pools

Most pools are open from Memorial Day through Labor Day. The opening and closing times vary and are at the Property Owners Association's (POAs) discretion. Periodically, pools are closed for maintenance without notice.

Travel Protection Insurance

Williamson Realty offers CSA Vacation Travel Insurance. This plan will be automatically added to your advance rental payment. If you do not wish to purchase CSA Vacation Rental Insurance, you must delete the charge by initialing where indicated on the lease at time of advanced rent payment. We recommend you purchase Vacation Rental Insurance so that you and your family will be financially reimbursed in cases of unforeseeable events. This includes protection against loss of vacation time due to mandatory hurricane evacuations, trip cancellation, illness, medical emergencies, delayed flight and other covered emergencies. A brochure describing this service will be mailed with every advance payment request letter. For more information, you may contact CSA Vacation Travel Insurance at 866-999-4018 or visit www.vacationrentalinsurance.com/330CSA